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1 - 10 of
254 results for
Outbound Option: Dialer Does Not Start on Time
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...Cisco Outbound Option does not attempt to predict...deliver both inbound and outbound (preview) calls...be initiated based on the request of a party...by the system based on failure to contact...by Cisco Outbound Option, advanced campaign...called at a later time. The agent can then...Cisco Outbound Option Dialer can automatically...
www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps524/data_sheet_c78-453961.html
12 Feb 2008
...configuring your outbound system...before moving on to installing...Customer time versus system...automatic dialers and the Cisco Outbound Option solution...of what it does and why you...Automatic dialers Cisco Outbound Solution...Outbound Option Outbound...not waste time on non-value-added...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/outbound_option/outboundoption9_0/installation/guide/UCCE_BK_O4A87BBC_00_outbound-option-guide-for-cisco_chapter_...
27 Aug 2012
...before moving on to installing...Customer time versus system...automatic dialers and the Cisco Outbound Option solution...of what it does and why you...the agent does not hear the...only the Dialer can place...screen pop on their desktop...placed at that time. Note Outbound Option Guide for...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/outbound_option/outboundoption9_0/installation/guide/UCCE_BK_O4A87BBC_00_outbound-option-guide-for-cisco_chapter_...
1306KB
...Cisco Outbound Option does not attempt to predict...deliver both inbound and outbound (preview) calls...be initiated based on the request of a party...by the system based on failure to contact...by Cisco Outbound Option, advanced campaign...called at a later time. The agent can then...Cisco Outbound Option Dialer can automatically...
www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps524/data_sheet_c78-453961.pdf
112KB
...CallManager. The Dialer is a pure software solution that does not require telephony cards. •The Outbound Option solution consists...Manager process resides on the Side-A Logger...records to all the Dialers in the enterprise...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/5x_6x/c5models.html
01 Mar 2005
...CallManager. The Dialer is a pure software solution that does not require telephony cards. • The Outbound Option solution consists...Manager process resides on the Side-A Logger...records to all the Dialers in the enterprise...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/5x_6x/c5models.pdf
583KB
...Option (Outbound Option) system places outbound calls with an estimated...handled by a predictive dialer where the system...routes these calls on a percent allocation...regardless of the length of time they are in queue. The system does not terminate...the call. Based on routing scripts...
www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC8.6.1/cc_system_arch/Testbed1a.html
06 Jul 2011
...Option (Outbound Option) system places outbound calls with an estimated...handled by a predictive dialer where the system...routes these calls on a percent allocation...regardless of the length of time they are in queue. The system does not terminate...the call. Based on routing scripts...
www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC8.5.1/cc_system_arch/Testbed1a.html
20 Dec 2010
...If agent is logged on but taking another... Call Flow #3 Outbound Collection Site5 handles outbound calls • Uses predictive Outbound Option. • If called party...If called party does not answer, does...again within campaign time. Call Flow #4...
www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC8.5.1/cc_system_arch/Testbed1a.pdf
1201KB
...If agent is logged on but taking another... Call Flow #3 Outbound Collection Site5 handles outbound calls • Uses predictive Outbound Option. • If called party...If called party does not answer, does...again within campaign time. Call Flow #4...
www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC8.6.1/cc_system_arch/Testbed1a.pdf
1388KB
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