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302 results for
Queue a Call to Multiple CSQs
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This document describes how to queue a call to multiple Contact Service Queues (CSQs) in a Cisco IP Contact Center (IPCC) Express environment.
www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00803d364f.shtml
20 Oct 2006
...others” refers to calls that were handled by some workflow in a script, and to calls that were queued for multiple CSQs and then handled...
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/programming/guide/uccx85hradm.pdf
08 May 2013
3367KB
...CSQ1 and handled for CSQ2. If a call is queued on multiple CSQs and is eventually handled by...Unified CCX Stats report shows the call as handled for CSQ1 and dequeued...Outbound Preview Call In a normal scenario, system delivers an outbound ‘preview’ call to an Agent which pops-up on an...
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/troubleshooting/guide/Discrepancies_UnifiedCCX_Reports.pdf
29 Jul 2010
757KB
...This report is similar to other CSQ reports—why is it useful? A. This report provides additional information for multiple CSQs that are configured with the same call skill but with different...An incoming call may be queued for the CSQ with the lowest...hangs up before being routed to an agent. In this case, an abandoned call is counted for CSQ1 and for CSQ2. Q. How is a dequeued call counted if it was queued for multiple CSQs? A. If a call is queued...
www.cisco.com/en/US/products/sw/custcosw/ps1846/products_administration_guide09186a00801d6fa3.html
30 Aug 2007
...others” refers to calls that were handled by some workflow in a script, and to calls that were queued for multiple CSQs and then handled...
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/programming/guide/uccx80hradm.pdf
26 Apr 2011
3308KB
...others” refers to calls that were handled by some workflow in a script, and to calls that were queued for multiple CSQs and then handled...
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/programming/guide/uccx90hrepadm.pdf
05 Jul 2012
3588KB
...Caller When Delivering Call to the Agent - H323 Voice Gateway 17/Aug/2005 Queue a Call to Multiple CSQs 20/Oct/2006 Why...
www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_tech_notes_list.html
25 Apr 2005
...Cisco Unified CCX documentation To search Cisco Unified CCX documentation...Desktop 31/Jan/2013 Queue a Call to Multiple CSQs 20/Oct/2006 Use Cisco...
www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_configuration_examples_list.html
25 Apr 2005
...from Co-resident CRS Server to a Dedicated Server 01/Oct/2006 Queue a Call to Multiple CSQs 20/Oct/2006 IP Phone Agents...
www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_design_technotes_list.html
25 Apr 2005
...queue that handled the call. A call is handled if a caller is connected to an agent while queued for this contact service queue. Other CSQs Names of contact service queues to which the call was queued. Multiple contact service queue names are...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_1/user/hr/crs411hu.pdf
06 Dec 2007
1624KB
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