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159 results for
Required SQL Server 6.5 Settings for the ICM Application
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... Event Log Settings ICM software requires the Event Log settings shown in Table 6-3...Settings Log Size Wrapping Application 16384K Overwrite as Needed...Events Older than 7 days 6-5 ICM Administration Guide for Cisco ICM/IPCC Enterprise...application events, and SQL Server events. If it could not...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/maintenance/guide/icme70ag.pdf
04 Oct 2007
4761KB
This document explains how to determine the version of Microsoft SQL Server that is installed on your machine. Because the Microsoft SQL Server utilities provide only a build number, a build-number-to-service-pack translation table is included with the...
www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00800d76c7.shtml
20 Sep 2005
...version of SQL Server for certain transaction-intensive applications that might benefit from...this option is appropriate for your installation. Note...Microsoft Mainstream Support for SQL Server 2005 ended in April 2011...Localization Support The following table lists supported...used with Cisco Unified ICM/Unified CC Enterprise...Language SQL Server Collation Setting Windows and SQL Server...desktop deployments that require special consideration...
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TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_8_5/reference/guide/icm85_bom.pdf
21 Sep 2012
2709KB
...Workstation (Desktop) Application 6-5 CTI Bridge (All Events) Application 6-6 CTI Server Network and Database Planning 6-7 Review the Desktop Network Environment...Select a Well-known Port for CTI Server 6-8 Plan...Scenario 6-10 Estimating Required Bandwidth 6-11 Choosing...Planning Guide for Cisco ICM Enterprise and Hosted Editions...Gateway and ICM Gateway SQL Planning 8-1 ICM Application...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/installation/guide/icme70pg.pdf
13 Dec 2007
3144KB
...managing calls, the Unified ICM Application Bridge Server should be used to protect...Example CCT—Selecting Agents The CCT in Figure 12 illustrates the steps required to support Unified ICM monitoring of calls directed...AG 21 LT 2 EXECUTE STEP # 6 5 SELECT AGENT BY> GROUP NUMBER...Selecting Agents Example CCT for NEW TRANSACTION Step Figure...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/reference/guide/aspctcs.pdf
02 Jul 2010
1200KB
...Option on Avaya DEFINITY The following components are required for Outbound Option on Avaya...Avaya DEFINITY PG • CTI Server • CallRouter • Logger...Dialer After installing ICM software, prepare the Dialogic card and configure...Configuring skill groups • Setting up peripheral monitor stations...ICM software configuration applications located on the Admin Workstation...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/outbound_option/outboundoption7_1/installation/guide/icme71oi.pdf
16 Mar 2007
2986KB
...Option on Avaya DEFINITY The following components are required for Outbound Option on Avaya...Avaya DEFINITY PG • CTI Server • CallRouter • Logger...Dialer After installing ICM software, prepare the Dialogic card and configure...Configuring skill groups • Setting up peripheral monitor stations...ICM software configuration applications located on the Admin Workstation...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/outbound_option/outboundoption7_0/installation/guide/icme70oi.pdf
16 Mar 2007
1719KB
...6-5 CTI Server Client Application Models 6-5 Agent Workstation (Desktop) Application 6-6 CTI Bridge (All...Application 6-6 CTI Server Network and Database Planning 6-8 Review the Desktop Network Environment...Select a Well-known Port for CTI Server 6-8 Plan...Scenario 6-10 Estimating Required Bandwidth 6-11 Choosing...Control 6-14 vii Cisco ICM Enterprise Edition Pre-installation...Gateway and ICM Gateway SQL Planning 8-1 ICM Application...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_6_0/design/user/icme60pg.pdf
01 Jun 2007
2686KB
...Administration Guide for Cisco Enterprise...Administration and the Jaguar Watchdog...page 6-1 – Setting the Size of the Jaguar...Watchdog, page 6-5 – Jaguar Watchdog...and Enterprise Application Server—is one of the...installed from the ICM Third-Party Tools...Administration Guide for Cisco Enterprise...version of Jaguar required you to enter localhost...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_0/installation/guide/wv75insg.pdf
17 Jul 2008
3147KB
...Agents Progger Configuration: The Progger configuration consists...and CAD Services when CAD is required) on the same server. Note: You can also install...supported will be reduced. For more details, see the Outbound...CPS capacity using congestion settings when the hardware configuration...class servers. Cisco Unified ICM/Contact Center Enterprise...exceed 4000 agents. Table 6-5: Rogger Servers, Unified...
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_9_0_1/reference/guide/_ICM9.0_BOM.pdf
28 Mar 2013
2641KB
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