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This document demonstrates how to perform a complete Cisco Intelligent Contact Management (ICM) database backup by running Microsoft Database Backup Wizard, in a ICM version 5 and Microsoft SQL 2000 environment.
www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00802d5e98.shtml
28 Sep 2005
... ICM Administration Guide for Cisco ICM/IPCC Enterprise & Hosted...Administration Comparing Databases Database The following...some software errors. In a simplexed database configuration...database to Digital Audio Tape (DAT). To perform a...SQL Monitor service must be running during a backup. If SQL...daily backups are recommended for simplexed systems. Note...the use of transaction log dumps as incremental backups. ...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/maintenance/guide/icme70ag.pdf
04 Oct 2007 4761KB
... ICM Administration Guide for Cisco ICM/IPCC Enterprise & Hosted...Administration Comparing Databases Database The following...some software errors. In a simplexed database configuration...database to Digital Audio Tape (DAT). To perform a database...SQL Monitor service must be running during a backup. If SQL...daily backups are recommended for simplexed systems. Note...the use of transaction log dumps as incremental backups. ...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/maintenance/guide/icm75ag.pdf
10 Sep 2008 4624KB
...database. To perform a database backup, use the SQL Administrator...SQL Monitor service must be running during a backup. If SQL Server is...backup. When you restore a database, you can only restore up...daily backups are recommended for simplexed systems. Note...the use of transaction log dumps as incremental backups. Administration Guide for Cisco Unified ICM/Contact Center Enterprise...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/maintenance/guide/icm80ag.pdf
08 Jul 2011 2002KB
...regularly back up the central database to Digital Audio Tape (DAT). To perform a database backup, use the SQL Administrator...SQL Monitor service must be running during a backup. If SQL...daily backups are recommended for simplexed systems. Note...at each backup interval. ICM software does not support the use of transaction log dumps as incremental backups. 5-13 Cisco ICM Enterprise Edition Administrator...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_6_0/maintenance/guide/icme60ag.pdf
01 Jun 2007 2742KB
... Step 2 Under a specific Cisco Unified CCX Component, choose...CONTACT Contact Steps STEPS_DB Database Steps STEPS_DOCUMENT Document...STEPS_HTTP HTTP Steps STEPS_ICM Cisco Unified ICME Steps STEPS...Administration menu, you can view a list of all trace files and...select the levels of debugging for specific subfacilities, and...Chapter 4 Trace The Thread Dump Trace File The Thread Dump...about all threads that are running on the Cisco Unified CCX...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/troubleshooting/guide/uccx70srvtrbl.pdf
09 Jun 2010 4503KB
...1) then you must make a registry change to the...servers. This must be done for all PG instances that connect...these steps if you are running Unified ICM Release 7.5(1) or...MACHINE\Software\Cisco Systems, Inc. \ICM...auto-configuration between certain database tables on the runtime server...functions. Each server in a Cisco Unified Expert Advisor...backup and restore functions for its server. By default, a local agent automatically...cluster. The local agent runs backup and restore scripts...data on a locally attached tape drive or a remote network...scheduled tasks in the database. When it receives...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_unified_expert_advisor/ea_761/maintain/guide/ea76oamp.pdf
08 May 2009 5798KB
...device is logical mapping to a tape or a remote (NFS) location. Each...The Controller node must be running for any backup to take place. Any...Administration Console User Guide for Cisco Unified Intelligence Center Release...backed up: • CUIC and System databases • Unified IC configuration...
References: 11 TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_852/user/guide/OAMPGuide85x.pdf
15 Jul 2011 5114KB
...counter. Report (H/RT) Running Interval Total amount of seconds spent running reports. Report (H/RT...that CUIC has spent waiting for ICM, or any other Report (H/RT) Runtime DatasourceTime database, to return the data of a query. This includes the time...Administration Console User Guide for Cisco Unified Intelligence Center...
References: 6 TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_854/user/guide/OAMPGuide854.pdf
22 Mar 2012 5023KB
...device is logical mapping to a tape or a remote (NFS) location. Each...The Controller node must be running for any backup to take place. Any...Administration Console User Guide for Cisco Unified Intelligence Center Release...backed up: • CUIC and System databases • Unified IC configuration...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_804/user/guide/OAMPGuide804.pdf
10 Apr 2011 5013KB