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Supervisor Desktop Displays N/A for the Skill Group Statistics
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This document explains why <N/A> appears in the Skills section with Cisco Supervisor Desktop.
www.cisco.com/en/US/products/sw/custcosw/ps14/products_tech_note09186a00801a0a58.shtml
07 Sep 2006
This document describes the steps to take when problems occurs with agents in a Cisco IP Contact Center (IPCC) Express environment.
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www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml
31 Jan 2013
...Supervisor Desktop displays <N/A> if any of this information is not available to the system. Team Performance...These messages are displayed prominently in the Agent Desktop interface and can be...TPMs can be displayed for a specified length of...current information about Supervisor Desktop. Figure 6...4. Call information statistics Statistic Description...been in the call. Skill The skill group to which the call is...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_0/user/csd/csd611ug.pdf
06 Dec 2007
593KB
... Configure URL? Skill Groups Team Skill Statistics Yes Yes Yes No Skill...Browser Integrated Browser N/A N/A N/A Yes The Supervisor Desktop Window September 2007 15 The displays for that node are listed...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_6_0/user/guide/csd65ug.pdf
05 Mar 2008
1416KB
... Configure URL? Skill Groups* Team Skill Statistics Yes Yes Yes No Skill...Browser Integrated Browser N/A N/A N/A Yes * Not available in the CAD 6.4(2) Standard bundle. The Supervisor Desktop Window December 2007...select the node whose displays you want to configure. The displays for that node are listed...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_02/user/guide/csd64ug-cme.pdf
04 Mar 2008
1314KB
... Configure URL? Skill Groups* Team Skill Statistics Yes Yes Yes No Skill...Browser Integrated Browser N/A N/A N/A Yes * Not available in the CAD 6.4(2) Standard bundle. The Supervisor Desktop Window December 2007...select the node whose displays you want to configure. The displays for that node are listed...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_02/user/guide/csd64ug-cm.pdf
04 Mar 2008
1342KB
... Configure URL? Skill Groups Team Skill Statistics Yes Yes Yes No Skill...Browser Integrated Browser N/A N/A N/A Yes The Supervisor Desktop Window May 2007 11 The displays for that node are listed...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/user/csd/ecsd/ecsd64ug.pdf
24 Jan 2008
1196KB
... Configure URL? Skill Groups Team Skill Statistics Yes Yes Yes No Skill...Browser Integrated Browser N/A N/A N/A Yes The Supervisor Desktop Window May 2007 11 The displays for that node are listed...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/user/csd/csd64ug.pdf
24 Jan 2008
1224KB
...Supervisor Desktop displays <N/A> if any of this information is not available to the system. Team Performance...These messages are displayed prominently in the Agent Desktop interface and can be...TPMs can be displayed for a specified length of...current information about Supervisor Desktop. Figure 5...4. Call information statistics Statistic Description...been in the call. Skill The skill group to which the call is...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_1/user/csd/csd63ug.pdf
06 Dec 2007
458KB
...displays <N/A> if any of...available to the system...Unavailable> Cisco Supervisor Desktop User Guide...24-Feb-06 for an unknown...will not be displayed as a conference...information statistics Statistic...call. Skill The skill group to which the...display <N/A> (not available...field. If Supervisor Desktop makes a request for report data...example), the report field...what data is displayed in team and...Team Agent Statistics Report manual...second Team Skill Statistics...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_5/user/csd/csd621ug.pdf
06 Dec 2007
811KB
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