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Troubleshooting the Event ID 490 Error: No Agent or SkillGroup Found Using Default Route
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...that abandoned at the agent desktop before being...time is not reset if the CallType changes...that resulted in an error condition, such as when a routing script fails to find a target and there is ErrorCount no default route defined. Refer...misconfigured labels do not use default routing...
References:
11
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_8_5_3/reference/guide/icm853schema.pdf
09 Aug 2012
16646KB
...that abandoned at the agent's desktop before...time is not reset if the CallType changes...that resulted in an error condition, such as when a routing script fails to find a target and there is ErrorCount no default route defined Refer...mis-configured labels do not use default routing...
References:
6
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/reference/guide/icm80schema.pdf
09 Aug 2012
15712KB
...in the child or in the child agent/supervisor desktop. The time spent in the...that resulted an error condition , such as when a routing scriptfailed to find a target and there are no default routes defined. This...misconfigured labels use default routing...
References:
10
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/reference/guide/icm75schema.pdf
12 Mar 2012
14821KB
...that abandoned at the agent's desktop before...time is not reset if the CallType changes...that resulted in an error condition, such as when a routing script fails to find a target and there is ErrorCount no default route defined Refer...mis-configured labels do not use default routing...
References:
5
TAC
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_8_5/reference/guide/icm85schema.pdf
09 Aug 2012
16567KB
...in the child or in the child agent/supervisor desktop. The time spent in the...that resulted an error condition , such as when a routing scriptfailed to find a target and there are no default routes defined...misconfigured labels use default routing...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_2/reference/guide/Schemadoc_722.pdf
28 Mar 2011
14250KB
...that abandoned at the agent's desktop before...time is not reset if the CallType changes...that resulted in an error condition, such as when a routing script fails to find a target and there is no default route defined Refer...mis-configured labels do not use default routing...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_9_0_1/reference/guide/UCCE_BK_D832C827_00_database-schema-guide.pdf
09 Aug 2012
6842KB
...currently used in ICM...currently used. • 26...Enterprise, the Call Manager...reasons suggest errors in media...stopped before the customer picked...detected an error condition or an event did not occur...with Call ID 1 and associated...ID 1. If no events are...Service and Route tables...state. (The default is 1 hour...state when agent has been...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/reference/guide/icme70ds.pdf
04 Oct 2007
7726KB
...Fields Not currently used. • 26 = U-Abort In the ICM, this indicates the call ended abnormally...Such reasons suggest errors in media set up...error condition or an event did not occur for...inbound call with Call ID 1 and associated...for Call ID 1. If no events are being...the ICM Service and Route tables. In IPCC...this state. (The default is 1 hour in the NULL state when agent has been removed...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_2/reference/guide/Schema72.pdf
05 Jun 2007
12400KB
...currently used in ICM...currently used. • 26...to one of the following...reasons suggest errors in media...stopped before the customer...detected an error condition or an event did not occur...with Call ID 1 and associated...1. If no events are...Service and Route tables...state. (The default is 1 hour...state when agent has been...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_1/reference/guide/icme71ds.pdf
04 Oct 2007
5740KB
...Call, Agent, or Skillgroup object. .NET...reference that contains the UniqueObjectID of the requested Call, Agent, or Skillgroup...that contains an error code from Table...Return Values COM: Default HRESULT return value...requested is not found or if there is an error. Remarks Many events use UniqueObjectIDs...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios9_0/developer/guide/UCCE_BK_C3995718_00_cti-os-developers-guide-ucce.pdf
7103KB
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