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UCCX: Troubleshoot JTAPI CCN Exceptions
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Introduction This document provides Troubleshooting steps for JTAPI CCN Exceptions, a list of CTI Error codes and how to collect tracing for the Unified Contact Center Express product. You can use these error messages to troubleshoot problems in a Unified Contact Contact...
www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00808d640f.shtml
09 Oct 2007
... Troubleshooting JTAPI Subsystem Startup...15/May/2007 UCCX: Troubleshoot JTAPI CCN Exceptions 09/Oct/2007...
www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_tech_notes_list.html
25 Apr 2005
In a Cisco Unified Contact Center Express environment, a user cannot change configurations in the trigger information section of the Java Telephony Application Programming Interface (JTAPI) Triggers on the Cisco Customer Response Solution (CRS) Admin. In the attempt to change the application in...
References:
6
TAC
www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00808254ed.shtml
28 Sep 2011
...send OfferedEvent, so UCCX JASMIN does not report...Express Servicing and Troubleshooting Guide, Release 7.0...PlayPromptDialog Object exception, page 8-16 • Unable...Possible Cause The RM JTAPI user in Cisco Unified...Unable to connect to JTAPI provider 8-43 Index...Express Servicing and Troubleshooting Guide, Release 7.0...Browser step throws an exception 8-35 Cisco Unified...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/troubleshooting/guide/uccx70srvtrbl.pdf
09 Jun 2010
4503KB
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