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This document explains the procedure to configure an agent to be automatically recorded in Cisco Agent Desktop.
www.cisco.com/en/US/products/sw/custcosw/ps1846/products_configuration_example09186a0080b21bbf.shtml
22 Mar 2010
...2011 Unable to Run the Historical...Jun/2012 Unified Contact Center Express: Configure an Agent to be Automatically Recorded in Cisco Agent Dektop 22/Mar/2010
www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_configuration_examples_list.html
25 Apr 2005