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1 - 10 of
594 results for
VRU Fails as Routing Client
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This document provides a solution for call routing failure when you attempt to use a Voice Response Unit (VRU) as a routing client. The document also addresses issues with a VRU Peripheral Gateway (PG), which has been upgraded from Cisco Intelligent Contact Management...
www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00800cdf2d.shtml
20 Jul 2006
This document provides information that describes the call flow as seen in a Cisco Unified Intelligent Contact Management (ICM) Hosted environment with a Type 5 Voice Response Unit (VRU).
www.cisco.com/en/US/products/sw/custcosw/ps1973/products_tech_note09186a0080816eeb.shtml
05 Apr 2007
...VRU node failed because the routing client did not respond within 20 seconds or the last Run VRU Script node failed because the timeout limit defined...Because this causes the routing script to terminate immediately...or more scheduled targets. As soon as an agent becomes available...
www.cisco.com/en/US/products/sw/custcosw/ps1001/products_user_guide_chapter09186a00803bd10b.html
18 Nov 2005
...being counted as abandoned when a VRU fails to send an Event Report / Answered...call arrived at Type3 or Type 7 VRU for self-service as in Talking state and the TalkTime...Peripheral Targets used for Translation Routes can be most easily built with...PG will log an event. Routing Client 25 25 25 The OPC Registry...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/reference/guide/vrupg.pdf
03 Mar 2010
429KB
...and the Customer’s Network VRU. If that fails to retrieve a Network VRU, the router uses the system default...router sends an instruction to the routing client to connect the call to the Network...configured for this Network VRU as well as a correlation ID to allow...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ippcenterprise9_0_1/user/guide/UCCE_BK_SF811EC7_00_scripting-and-media-routing-guide.pdf
24 Oct 2012
7108KB
...Customer and the Customer's Network VRU. If that fails to retrieve a Network VRU, the router uses the system default...router sends an instruction to the routing client to connect the call to the Network...configured for this Network VRU as well as a correlationID to allow...
References:
5
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/user/guide/ipce75sg.pdf
19 Dec 2011
3839KB
...Customer and the Customer's Network VRU. If that fails to retrieve a Network VRU, the router uses the system default...router sends an instruction to the routing client to connect the call to the Network...configured for this Network VRU as well as a correlation ID to allow...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/user/guide/ipce80sg.pdf
19 Dec 2011
3963KB
...Customer and the Customer's Network VRU. If that fails to retrieve a Network VRU, the router uses the system default...Network VRU: Scripting and Media Routing Guide Cisco Unified ICM/Contact...an instruction to the routing client to connect the call to the Network...configured for this Network VRU as well as a correlation ID to allow...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_1/user/guide/ipce85sg.pdf
14 Aug 2012
3488KB
...Customer and the Customer's Network VRU. If that fails to retrieve a Network VRU, the router uses the system default...router sends an instruction to the routing client to connect the call to the Network...configured for this Network VRU as well as a correlationID to allow...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/user/guide/ipce70sg.pdf
03 Apr 2009
4836KB
...Customer and the Customer's Network VRU. If that fails to retrieve a Network VRU, the router uses the system default...router sends an instruction to the routing client to connect the call to the Network...configured for this Network VRU as well as a correlationID to allow...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_0/user/guide/ipce70sg.pdf
04 Oct 2007
4314KB
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