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1 - 10 of
115 results for
What Do the Number of Average Talk Duration and Average Wait Duration Mean in Cisco IP ICD Statistics
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For Cisco IP Integrated Contact Distribution (ICD) Statistics, there are two catagories of reports, real time reports and historical reports. This document describes what the number of average talk queue and average wait...
www.cisco.com/en/US/products/sw/custcosw/ps1846/products_qanda_item09186a00801c674b.shtml
18 Oct 2005
... Obtain the Current Date...Script What Do the Number of Average Talk Duration and Average Wait Duration Mean in Cisco IP ICD Statistics?
www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_qandas_list.html
15 Jul 2002
...contact talk duration in the current reporting...period Longest waiting Duration of the contact with the longest wait time in the current...calls Total number of contacts...disconnected Statistic Description Cisco Supervisor Desktop...available for IP phone agents...Avg not ready Average time spent in...state Avg talking Average talk...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_3_5/user/csd/super_ug_45.pdf
06 Dec 2007
249KB
...contact talk duration in the current reporting...period Longest waiting Duration of the contact with...Total calls Total number of contacts that...disconnected Statistic Description Cisco Supervisor Desktop...available for IP phone agents...Avg not ready Average time spent in...state Avg talking Average talk...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_3_1/user/csd/supervisor_desktop_ug_31.pdf
06 Dec 2007
248KB
...contacts spend waiting before being...Skill group Cisco Supervisor... Agent Statistics When you...displayed in the Data...available for IP phone agents...Longest contact talk duration in the current reporting... Longest waiting Duration of the contact...calls Total number of contacts...not ready Average time spent...11 Avg talking Average talk...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_3_0/user/csd/deskuser.pdf
06 Dec 2007
220KB
...callsdequeued Number of calls dequeued...avgtalkduration Average talk duration. int NOT NULL avgwaitduration Average wait duration. int...NULL 1-45 Cisco Unified CCX Database...RtICDStatistics The RtICDStatistics...real-time summary statistics about Unified...the fields shown in Table 1-25...NULL callswaiting Number of calls waiting...
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/uccx85dbschema.pdf
28 Aug 2012
2462KB
...Reporting Statistic step had the...Resource ICD” and the Field...Unavailable, and In-Session...Reporting Statistic step with...state names. Duration in Same State...Talk Duration Average time (in...2-204 Cisco Unified Contact...closed within the allocated...Accepted Total number of outbound...agent. This means that the...Voice' or 'Do Not Call...Outbound Avg Talk Duration The average time in HH...
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6
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/uccx851_step_ref.pdf
24 Feb 2013
5797KB
...Abandoned Number of ICD contacts that...Get Reporting Statistic 1-18 Cisco Customer Response...for the Resource IP ICD Stats report. Contacts Dequeued Number of ICD contacts that...this CSQ. Avg Talk Duration Average time agents in this CSQ spend...contacts . Avg Wait Duration Average...Wait begins when the contact is queued...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_3_5/programming/step_editor/step_35.pdf
06 Dec 2007
3114KB
...callsdequeued Number of calls dequeued...avgtalkduration Average talk duration. int NOT NULL avgwaitduration Average wait duration. int...NULL 1-49 Cisco Unified CCX Database...RtICDStatistics The RtICDStatistics...real-time summary statistics about Unified...the fields shown in Table 1-30...NULL callswaiting Number of calls waiting...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/user/guide/UCCX_dbschema.pdf
04 Jan 2013
2940KB
...reserved. Chapter 2 Cisco Unified CCX Editor... 2-314 Cisco Unified Contact...arrived since the statistics were last reset...contacts that are waiting, contacts...oldest contact in the queue has...agent. This means that, even if...Contacts Handled Number of contacts that...resource. Avg Talk Duration Average duration (in...and ends when the contact disconnects...
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17
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/user/guide/uccx801_step_ref.pdf
17 Feb 2012
3489KB
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