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669 results for
Why Does Cisco Agent Desktop Go into Talking State after Hanging up a Call
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This document describes why Cisco Agent Desktop goes into the Talking state instead of the Ready state after a call is completed and disconnected.
www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801cce5d.shtml
26 Oct 2005
...Mar/2005 Why Does Cisco Agent Desktop Go into Talking State after Hanging up a Call? 26/Oct/2005 Why Does Cisco...
www.cisco.com/en/US/products/sw/custcosw/ps427/prod_tech_notes_list.html
25 Apr 2005
...Statistics server and the agent PC are in different time zones, this is taken into account so that start times...the correct time zone. Agent State ACD agent state. The last...ACD agent state. Wrap-up Data Any wrap-up data you...transitioning to the Work state after a call or after sending an e-mail...in parentheses identifying why the agent is in the current...in the ACD agent state. Cisco Agent Desktop User Guide 60 May 13...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/user/guide/cad80ccxug-cm.pdf
13 May 2013
1791KB
...state will change to the state you clicked after you hang up the call. An exception to this is when you click Logout while on a call, your agent state changes immediately from the Talking state to the Logout state...task bar when minimized Cisco Agent Desktop User Guide 54 May 13...
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/cad85ccxug-cm.pdf
13 May 2013
1800KB
...location, click Browse to a different folder and navigate...Export Phone Book dialog box Cisco Desktop Administrator User Guide...Codes Reason codes describe why an agent has changed to the Not Ready agent state or has logged out. A maximum of 999 reason codes can be set up for CAD and CAD-BE. IP...identified by [Reserved List] after the description) are predefined...agent receives a Non-ACD call, the agent is put into the Not Ready state by Unified...
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/cda85ccxug-cm.pdf
07 Mar 2013
4639KB
...Mar/2011 Why Does Cisco Agent Desktop Go into Talking State after Hanging up a Call? 26/Oct/2005 Why Does Cisco...
www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_tech_notes_list.html
25 Apr 2005
...selected application. Agent Desktop must be restarted for any...configuration changes you make to go into effect. Cisco Desktop Administrator User Guide... Reason codes describe why an agent has changed to the Not Ready agent state or has logged out. Reason codes are set up and maintained using the...identified by [RESERVED] after the description) are predefined...You can, however, change a reserved reason code’s...agent receives a non-ACD call, the agent is put into...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/user/cda/ecda/ecda64ug.pdf
24 Jan 2008
1962KB
...will help you work with a customer. Cisco Agent Desktop—Browser Edition User Guide...26 November 2006 Agent States Agent Desktop allows...your agent state while on a call (in the Talking state). Your state will...to the state you clicked after you hang up the call. The agent...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise7_1/user/guide/cbe71ug.pdf
04 Oct 2007
575KB
...Program Files\Cisco\Desktop\config folder...or exported a phone book...codes describe why an agent has changed...Ready agent state or has logged out. A maximum of...can be set up for CAD and...Reserved List] after the description...a Non-ACD call, the agent is put into the Not Ready...reason code node Cisco Desktop Administrator...
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/cda90ccxug.pdf
29 Mar 2013
4642KB
...IPCAgentNotificationAction> <ActionName>IPC Agent Notification Action</ActionName> <MessageText>Go to Not Ready state!</MessageText> </IPCAgentNotificationAction> Cisco Desktop Administrator User Guide...contact work flows manage agent activity based on voice call events. Once a call is classified it is...contact work flow could be set up as follows: 1. A call comes into the contact center and is...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise7_2/user/guide/cda72ug.pdf
29 Jul 2009
3339KB
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