|
|
|
1 - 10 of
165 results for
Why Does Local Database Initialization Take So Long on Cisco ICM
|
|
|
|
This document describes potential reasons why the local database initialization on a Cisco Intelligent Contact Management (ICM) Distributor Admin Workstation (AW) or Historical Data Server (HDS) takes a long time to complete.
www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00801de918.shtml
21 Mar 2005
...AnsweredWithinServiceLevel Database Schema Handbook for Cisco Unified ICM/Contact Center...that indicates why the task was...providing detail on the call disposition...that the system took to segment a...example, if the ICM software handed...reflects how long the caller spent...customer call Database Schema Handbook for Cisco Unified ICM...
References:
10
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/reference/guide/icm75schema.pdf
12 Mar 2012
14821KB
...Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted...fields that provide details on why the call was considered handled, abandoned, and so forth. The Call Disposition...1 = Abandoned in Network In ICM, indicates the call was abandoned...timeout is 7 seconds.) An agent Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted...service. • 2 = Abandoned in Local Queue In ICM, indicates...voice port, trunk, etc.) Does not apply to IPCC Enterprise...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_1/reference/guide/icme71ds.pdf
04 Oct 2007
5740KB
...limits the performance of the database. In severe cases, a transaction...of a configuration change) takes longer than the ICM Logger can accomodate. When...that a partitioned ICM system does not run into these problems...section 4) to ensure that database transactions happen as efficiently as possible on the system. IN-1 ICM Administration Guide for Cisco ICM/IPCC Enterprise & Hosted...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/maintenance/guide/icme70ag.pdf
04 Oct 2007
4761KB
...queue. This metric does not show calls in queue at the local ACD. RouterCallsQNowTime...Gateway deployment, ICM (parent) connected... The time that the longest currently queued call...RouterLongestCallQ Database Schema Handbook Cisco ICM/IPCC Enterprise...answered by an agent on a standard ACD unless...code that indicates why the task was ended...flags providing detail on the call disposition...seconds, that the system took to segment a private...For example, if the ICM software handed the...menu CallSegmentTime Database Schema Handbook Cisco ICM/IPCC Enterprise...CallSegmentTime reflects how long the caller spent in...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_2/reference/guide/Schemadoc_722.pdf
28 Mar 2011
14250KB
...2005 Why Does Local Database Initialization Take So Long on Cisco ICM? 21...2005 Why Does Local Database Initialization Take So Long on Cisco ICM? 21...
www.cisco.com/en/US/products/sw/custcosw/ps1001/prod_tech_notes_list.html
25 Apr 2005
...2005 Why Does Local Database Initialization Take So Long on Cisco ICM? 21...2005 Why Does Local Database Initialization Take So Long on Cisco ICM? 21...
www.cisco.com/en/US/products/sw/custcosw/ps1001/tsd_products_support_design_technotes_list.html
25 Apr 2005
...Destination 46 Database Schema Handbook Cisco ICM/IPCC Enterprise...provide details on why the call was...abandoned, and so forth. The...Network In ICM, indicates...Abandoned in Local Queue In ICM...etc.) Does not apply to IPCC Enterprise. Database Schema Handbook Cisco ICM/IPCC...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_2/reference/guide/Schema72.pdf
05 Jun 2007
12400KB
...Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted...fields that provide details on why the call was considered handled, abandoned, and so forth. The Call Disposition...1 = Abandoned in Network In ICM, indicates the call was abandoned...timeout is 7 seconds.) An agent Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted...service. • 2 = Abandoned in Local Queue In ICM, indicates...voice port, trunk, etc.) Does not apply to IPCC Enterprise...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/reference/guide/icme70ds.pdf
04 Oct 2007
7726KB
...abandoned or short calls in the ICM software’s service, route, and skill group tables. Does not apply to IPCC Enterprise...drop handled primary route In ICM, indicates the call was handled...call was routed to an agent on the Call Manager PG and handled...RouterErrorCode field as to why. 14 = Disconnect/drop...Keys and Null Option 2-398 Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6...redirected such that the PIM no longer can receive events for the...and no agent is available, so the call is sent to an IVR...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_6_0/reference/guide/icme60ds.pdf
01 Jun 2007
6317KB
|
|
|
|
