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1 - 10 of
41 results for
Why Is It That the Divert On Busy Label Node Option Cannot Be Used in Cisco ICM 4.1
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...differently. • Assigns the SERVICE_DIVERT_ON_BUSY service type for calls that use target requery. The Event Select in the connect message includes...MASK. When a destination cannot be reached, the NIC queries...alternative destination label. How to Test the RequeryStatus...error path of these script nodes using Target Requery to...attempt as necessary. This is done using an If node...and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise...
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5
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/user/guide/ipce75sg.pdf
19 Dec 2011
3839KB
...might use an announcement node to: Explain why the call cannot currently be handled. Direct the... Note Before you can use an Announcement node in a script, it must first be configured and assigned a label through the Configuration...more information, see the Cisco ICM Software Configuration Guide...contains all announcements that are currently configured... A scheduled target is a destination that can handle...simultaneous calls based on a periodic schedule. ICM...
www.cisco.com/en/US/products/sw/custcosw/ps1001/products_user_guide_chapter09186a00803bd167.html
18 Nov 2005
...the network that specifies the announcement to be played. NetworkAnnouncementToHalf...Number of calls of this type that were routed to a Termination node that specifies "use network default" during the half-hour interval. This...NetworkDefaultRoutedToHalf node returns a label to the network that tells it to apply its default treatment...requalify or call type node is executed in the script. OverflowOutHalf...and used internally by the ICM/IPCC Enterprise software...Database Schema Handbook for Cisco Unified ICM/Contact Center...Hour Table Keys and Null Option: Data Type: Description...that were routed to the Busy target during the half-hour...
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10
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/reference/guide/icm75schema.pdf
12 Mar 2012
14821KB
...this field should be unchecked. Indicates the type of client...ICRP NIC, this is the type of the ultimate client on the Network ICM. In all other cases, it is the same as...Description A name used to associate routing...reachable by both a label defined Network...routing client that pre-routed the call, this option indicates which...Configuration Guide Cisco Unified ICM Enterprise...processing. It includes: ...Information on how to configure...access IVR/VRUs in scripts • Instructions...chapter contains the following topics...Accessing VRUs in ICM Scripts, page...VRUs). A VRU is a telecommunications...IVR) unit, that responds to caller-entered...routing client can be a public network...Configuration Guide Cisco Unified ICM Enterprise...routing script can divert a call to a Network...Preparation for using the VRU feature...Inserting VRU nodes in the routing...network VRUs, labels, and their associations...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/configuration/guide/icm75cfg.pdf
10 Sep 2008
4699KB
...VRU feature that lets you divert a call to an interactive...additional processing. It includes: • An introduction...VRUs • Information on how to configure IVR...how to access IVR/VRUs in scripts • Instructions...Units (VRUs). A VRU is a telecommunications computer...Response (IVR) unit, that responds to caller-entered touch-tone digits. The routing client can be a public network interexchange...Configuration Tools 11-2 Cisco ICM Enterprise Editon Configuration...ICM routing script can divert a call to a Network VRU...call. Preparation for using the VRU feature includes...Manager • Inserting VRU nodes in the routing script This...or define network VRUs, labels, and their associations...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_6_0/configuration/guide/icme60cg.pdf
01 Jun 2007
2737KB
...the network that specifies the announcement to be played. NetworkAnnouncementToHalf...Number of calls of this type that were routed to a Termination node that specifies "use network default" during the half-hour interval...NetworkDefaultRoutedToHalf This node returns a label to the network that tells it to apply its default treatment...Database Schema Guide for Cisco Unified Contact Center Enterprise...Hour Table Keys and Null Option: Data Type: Description...requalify or call type node is executed in the script. OverflowOutHalf...internally by the Unified ICM/Unified CCE software to...that were routed to the Busy target during the half-hour...
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11
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_8_5_3/reference/guide/icm853schema.pdf
09 Aug 2012
16646KB
...half-hour interval, the number of router requery...this calltype. A call may be requeried several times...calls offered and each is requeried twice, Calls...NULL DBINT Number of calls that have been Redirected On No Answer in the half-hour interval...calls that are rerouted using CallsRONAToHalf the router...applicable to both Unified ICM and Cisco Unified Contact Center...of calls that executed a Label node or a Divert Label node in their routing...Hour Table Keys and Null Option: Data Type: Description...
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5
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_8_5/reference/guide/icm85schema.pdf
09 Aug 2012
16567KB
...following exception: the field is CallsQHandled Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise...Interval Table Keys and Null Option: Data Type: Description...Name: not incremented if the call is answered by an agent on a standard ACD unless the...Number of calls of this type that have been routed during...this calltype. A call may be requeried several times...of calls that executed a Label node or a Divert Label node in their routing script in...a standard ACD without using a translation route in...
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6
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/reference/guide/icm80schema.pdf
09 Aug 2012
15712KB
...the CVP Call Server from the gateway before it is torn down as the call is transferred to the VXML gateway. This should be considered negligible and...sends a New Call message to ICM via the VRU PG. 5. ICM starts a routing script based on dialed number and other criteria. We assume now that the script begins with a simple menu. 3-11 Cisco Customer Voice Portal (CVP...executes a Send To VRU script node which results in a Connect message containing...the CVP Call Server. The label is known as the "VRU Transfer...mandatory as the CVP Call Server cannot transfer H.323 calls without being configured to use a gatekeeper) 3. CVP...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/3_1/cvp31dg.pdf
1924KB
...Always use SendToVru as the first node in the Unified ICME routing script...there are two timers in Cisco Unified Communications Manager that must be set to a value greater than...timer. These timers are used to handle the situation of...while agent 2’s phone is ringing. The timers are...Terminal Capability Set" on the Unified CM trunks configured...the UCCE PG Routing client label. • Extra ports will...Chapter 10 Call Transfer Options SIP Refer Transfer ...Transfer In some scenarios, it is desirable for Unified...destination and not have Unified ICM and Unified CVP retain...
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27
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/8_5x/cvp85srnd.pdf
19 Apr 2013
2889KB
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