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Why is the Bridge CTI Application in Rockwell Spectrum Unable to Pass Call Data to the Agents Desktop
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...known as call data and is passed with the call to an agent using the Siebel application. 1-2 CTI Driver for Siebel 7 Reference...application to map how call data appears in the appropriate Siebel...the Siebel application is provided in Chapter 3...interfaces, ranging from desktop-installed applications...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_unified_crm_connector/reference/ctios7_2/guide/ctisb.pdf
05 May 2008
2649KB
...Supervisor Desktop run on desktop computers and provide a user interface to CTI OS for Agents and Supervisors. The user interface includes...for agentstate control, call control, handling of call context data and a chat interface...as well as barge-in and intercept functions. The CTI Toolkit Agent Desktop and CTI Toolkit IPCC Supervisor...Developers can write custom applications using the published interfaces of CIL. The CIL is available in C++, COM...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_5/troubleshooting/guide/cti75tg.pdf
23 Jul 2008
1653KB
...Supervisor Desktop run on desktop computers and provide a user interface to CTI OS for Agents and Supervisors. The user interface includes...for agentstate control, call control, handling of call context data and a chat interface...as well as barge-in and intercept functions. The CTI Toolkit Agent Desktop and CTI Toolkit IPCC Supervisor...Developers can write custom applications using the published interfaces of CIL. The CIL is available in C++, COM...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_2/troubleshooting/guide/ctits.pdf
08 Jun 2007
1777KB
...IPCC Enterprise run on desktop computers and provide a user interface to CTI OS for Agents and Supervisors. The user interface includes...for agentstate control, call control, handling of call context data and a chat interface...as well as barge-in and intercept functions...AgentDesktop and CTI OS Supervisor Desktop for IPCC Enterprise are...Developers can write custom applications using the published interfaces...At this time the CIL is available in C++, COM...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios6_0/troubleshooting/guide/cti60tsg.pdf
01 Jun 2007
846KB
...Cause This could happen if the application is waiting for Wrapup data before letting you leave the Wrapup state as will be...your Wrapup mode for this call is REQUIRED_WITH_DATA...available, you will have to wait until the configured "Wrapup Time" (set in the ICM Configuration Manager's Agent Desk Settings) has passed, after which you will...Symptoms General Softphone/Desktop Problems 1-20 CTI OS Troubleshooting Guide...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_0/troubleshooting/guide/cti70tsg.pdf
25 Jan 2008
615KB
...Cause This could happen if the application is waiting for Wrapup data before letting you leave the Wrapup state as will be...your Wrapup mode for this call is REQUIRED_WITH_DATA...available, you will have to wait until the configured "Wrapup Time" (set in the ICM Configuration Manager's Agent Desk Settings) has passed, after which you will...Symptoms General Softphone/Desktop Problems 1-20 CTI OS Troubleshooting Guide...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_1/troubleshooting/guide/CTIOS_Troubleshooting_Guide.pdf
25 Jan 2008
810KB
...is known as call data and is passed with the call to an agent using the Siebel application. A Siebel Certified Engineer...application to map how call data appears in the appropriate Siebel screen...customize the Siebel application is provided in Chapter 3...interfaces, ranging from desktop-installed applications...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_unified_crm_connector/reference/ctios7_0/guide/cti70sbl.pdf
05 May 2008
1125KB
...agent workstation and CTI Bridge. Chapter 6 CTI Planning CTI Server Client Application Models 6-6 Cisco...Release 6.0(0) Agent Workstation (Desktop) Application In the agent workstation model, the client is an application running...client is interested in the call data and call events related to a single agent teleset...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_6_0/design/user/icme60pg.pdf
01 Jun 2007
2686KB
...Indicates whether the call was answered with the service level defined...100) Additional data passed in the End Task message...this task. This is an application-specific code that indicates why ApplicationTaskDisposition...ApplicationTaskDisposition field to indicate that the...ended because an agent closed an e-mail...Indicates whether the call was marked as bad...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_1/reference/guide/icme71ds.pdf
04 Oct 2007
5740KB
...Indicates whether the call was answered with the service level defined...100) Additional data passed in the End Task message...this task. This is an application-specific code that indicates why the task was ended...ApplicationTaskDisposition field to indicate that the...ended because an agent closed an e-mail...Indicates whether the call was marked as bad...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_2/reference/guide/Schemadoc_722.pdf
28 Mar 2011
14250KB
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