Cisco has released free software updates that address the vulnerability described in this advisory. Customers may only install and expect support for software versions and feature sets for which they have purchased a license. By installing, downloading, accessing, or otherwise using such software upgrades, customers agree to follow the terms of the Cisco software license:
Additionally, customers may only download software for which they have a valid license, procured from Cisco directly, or through a Cisco authorized reseller or partner. In most cases this will be a maintenance upgrade to software that was previously purchased. Free security software updates do not entitle customers to a new software license, additional software feature sets, or major revision upgrades.
When considering software upgrades, customers are advised to regularly consult the advisories for Cisco products, which are available from the Cisco Security Advisories and Alerts page, to determine exposure and a complete upgrade solution.
In all cases, customers should ensure that the devices to be upgraded contain sufficient memory and confirm that current hardware and software configurations will continue to be supported properly by the new release. If the information is not clear, customers are advised to contact the Cisco Technical Assistance Center (TAC) or their contracted maintenance providers.
Customers Without Service Contracts
Customers who purchase directly from Cisco but do not hold a Cisco service contract and customers who make purchases through third-party vendors but are unsuccessful in obtaining fixed software through their point of sale should obtain upgrades by contacting the Cisco TAC: http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html
Customers should have the product serial number available and be prepared to provide the URL of this advisory as evidence of entitlement to a free upgrade.
This vulnerability is fixed in Cisco Unified Customer Voice Portal software release 11.6 or later. The software can be downloaded from the Software Center
on Cisco.com by navigating to Downloads Home > Products > Customer Collaboration > Options for Contact Center Solutions > Unified Customer Voice Portal
There are Engineering Specials (ES) available for release trains 10.5, 11.0, and 11.5. Please contact the Cisco TAC for these ES releases, which are not available from the Software Center
on Cisco.com, or download the releases from the following locations.
For Cisco Unified CVP 10.5(1)_ES31 - Release 10.5(1)_ES31
Note: To install CVP 10.5(1)_ES31, the prior patch CVP 10.5(1)_ES23 is mandatory and must be deployed first.
For Cisco Unified CVP 11.0(1)_ES27 - Release 11.0(1)_ES27
Note: To install CVP 11.0(1)_ES27, the prior patch CVP 11.0(1)_ES8 is mandatory and must be deployed first.
For Cisco Unified CVP 11.5_ES13 - Release 11.5(1)_ES13