Cisco Unified Contact Center Express contains a vulnerability that could allow an unauthenticated, remote attacker to access sensitive information. Updates are available.
A vulnerability in the scripts editor software of the Cisco Unified Contact Center Express (Cisco Unified CCX) could allow an unauthenticated, remote attacker to have read access to scripts that are stored in the Cisco Unified CCX scripts repository.
The vulnerability is due to improper privilege assignment when a user logs in to the Cisco Unified CCX Editor software with the anonymous option. An attacker could exploit this vulnerability by logging in to the Cisco Unified CCX Editor as an anonymous user and browsing the scripts repository directory. Alternatively, exploitation could occur if the attacker replicates the Cisco Unified CCX Editor behavior and connects to the Cisco Unified CCX. An exploit could allow the attacker to view any script in the scripts repository of the affected system.
Cisco has confirmed the vulnerability in a security notice and software updates are available.
At the time this alert was first published, Cisco Unified Contact Center Express versions 8.5(1) and prior were vulnerable. Later versions may also be affected.
It is likely that an attacker would need access to an internal, trusted network in which this device likely resides. This access requirement decreases the likelihood of a successful exploit.
Customers are advised to review the bug report in the Vendor Announcements section for a current list of affected versions.
Cisco indicates through the CVSS score that functional exploit code exists; however, the code is not known to be publicly available.
An unauthenticated, remote attacker could exploit this vulnerability to access sensitive information, such as the ability to view any script in the scripts repository on an affected system. Successful exploitation could be used to conduct further attacks.
The vulnerability is due to improper privilege assignment when a user logs in to the Cisco Unified CCX Editor software with the anonymous option.
An unauthenticated, remote attacker could exploit this vulnerability by logging in to a targeted device as an anonymous user. If successful, the attacker could view any script in the scripts repository of a targeted device, which could be used to conduct further attacks.
Administrators are advised to apply the appropriate updates.
Administrators are advised to allow only trusted users to have network access.
Administrators are advised to monitor affected systems.
Cisco customers with active contracts should contact their Cisco support team for assistance in upgrading to a software version that includes fixes for this vulnerability. Cisco customers without contracts may contact the Cisco Technical Assistance Center at 1-800-553-2447 or 1-408-526-7209 or via e-mail at email@example.com for assistance.
The urgency and severity ratings of this alert are not tailored to individual users; users may value alerts differently based upon their network configurations and circumstances. THE ALERT, AND INFORMATION CONTAINED THEREIN, ARE PROVIDED ON AN "AS IS" BASIS AND DO NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE. YOUR USE OF THE ALERT, AND INFORMATION CONTAINED THEREIN, OR MATERIALS LINKED FROM THE ALERT, IS AT YOUR OWN RISK. INFORMATION IN THIS ALERT AND ANY RELATED COMMUNICATIONS IS BASED ON OUR KNOWLEDGE AT THE TIME OF PUBLICATION AND IS SUBJECT TO CHANGE WITHOUT NOTICE. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE ALERTS AT ANY TIME.