Cisco Finesse contains a vulnerability that could allow an unauthenticated, remote attacker to access sensitive information. Updates are available.
A vulnerability in HTTP queries of Cisco Finesse could allow an unauthenticated, remote attacker to collect potentially sensitive user data.
The vulnerability is due to insecure transmission of user data in an HTTP query. An attacker could exploit this vulnerability by capturing the HTTP query between the end user and the Finesse server.
Cisco has confirmed this vulnerability in a security notice and released software updates.
At the time this alert was first published, Cisco Finesse versions 9.1(1) and prior were vulnerable. Later releases of Cisco Finesse may also be vulnerable.
To exploit this vulnerability, it is likely to an attacker would need access to trusted, internal networks in which the targeted device may reside. In addition, an attacker must capture an HTTP query between the targeted user and an affected device. These requirements decrease the likelihood of a successful exploit.
Cisco has released a security notice at the following link: CVE-2013-3455
Customers should refer to Cisco bug ID CSCug16732 for the most complete list of affected product versions.
An unauthenticated, remote attacker could exploit this vulnerability to access sensitive information. This information could be used to launch additional attacks.
The vulnerability is due to insecure transmission of user-supplied data in an HTTP query on devices running the affected software.
An unauthenticated, remote attacker could exploit this vulnerability by capturing an HTTP query between a targeted user and the affected Cisco Finesse server. If successful, the attacker could collect sensitive information from the HTTP query, which could be used to conduct further attacks.
Administrators are advised to apply the appropriate updates.
Administrators are advised to allow only trusted users to have network access.
Administrators are advised to monitor affected systems.
Cisco customers with active contracts should contact their Cisco support team for assistance in upgrading to a software version that includes fixes for this vulnerability. Cisco customers without contracts may contact the Cisco Technical Assistance Center at 1-800-553-2447 or 1-408-526-7209 or via email at firstname.lastname@example.org for assistance.
The security vulnerability applies to the following combinations of products.
9.0(1) Base | 9.1(1) Base
The urgency and severity ratings of this alert are not tailored to individual users; users may value alerts differently based upon their network configurations and circumstances. THE ALERT, AND INFORMATION CONTAINED THEREIN, ARE PROVIDED ON AN "AS IS" BASIS AND DO NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE. YOUR USE OF THE ALERT, AND INFORMATION CONTAINED THEREIN, OR MATERIALS LINKED FROM THE ALERT, IS AT YOUR OWN RISK. INFORMATION IN THIS ALERT AND ANY RELATED COMMUNICATIONS IS BASED ON OUR KNOWLEDGE AT THE TIME OF PUBLICATION AND IS SUBJECT TO CHANGE WITHOUT NOTICE. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE ALERTS AT ANY TIME.